Policies & FAQ's

PUNCTUALITY

Off The Ivy Salon strives to always be on time for our guests. If we are running significantly behind, we will make every effort to contact you prior to your appointment time. The only way we can ensure our punctuality is if each guest in our salon arrives on time for their appointment. If you are 15 minutes late or more, we may need to refuse services or alter services so it does not effect the following scheduled appointments. Fees may apply.

CANCELLATIONS

Your time is valuable and so is ours. We reserve your scheduled time especially for you. If rescheduling your appointment or changing your service is necessary, a 48 hour notice is requested. If cancelling/changing/rescheduilng occurs with less than 24 hours notice you will be charged 50% of the service. We also know EMERGENCIES happen so please call and let us know as soon as you can. All cancellations and rescheduling of appointments are tracked. Thank you for your understanding.

RE-DOs / ADJUSTMENTS

Off The Ivy Salon prides ourselves on doing a thorough consultation proper to each service to ensure 100% happiness. We realize that sometimes once you get home you may find something you'd like to adjust. please contact us within 7 days if you are dissatisfied with your hair and we will immediately meet with you to discuss further steps.

Off The Ivy Salon's refund policy has the following criteria:

1. Recommended take-home product must have been purchased at Off The Ivy Salon during the initial appointment to ensure proper at-home care.

2. Client must come into the salon to meet with same stylist for adjustments.

FRIENDS & CHILDREN

Our salon family is very important to us! That being said, we want all guests to be able to relax during their appointment. Because of our limited space, please use discretion when bringing your children and friends if they do not have an appointment.

If you must bring small children to your appointment, we require you bring another adult (not receiving a service) to accompany your child.

SICK POLICY

If you have been sick in the last 48 hours, please contact your stylist as soon as possible to reschedule your appointment. We will do our best to get your appointment rescheduled in a timely manner. Please do not come to your appointment if you are sick, or if anyone in your household has the flu/lice.

COMMUNITY SUPPORT

We LOVE our community and are happy to support as often as we can. We are happy to hear about any opportunities.