PUNCTUALITY

Off The Ivy Salon strives to always be on time for our guests. If we are running significantly behind, we will make every effort to contact you prior to your appointment time. The only way we can ensure our punctuality is if each guest in our salon arrives on time for their appointment. If you are 15 minutes late or more, we may need to refuse services or alter services so it does not effect the following scheduled appointments. Fees may apply.

At Off The Ivy Salon we strive to ensure the utmost positive and enjoyable experience for our Guests and Team members. The OTI team understands that sometimes there are unavoidable circumstances that can conflict with your scheduled appointment and therefore cause you to cancel.

As a courtesy to our guests and team members, we ask that any cancellations and rescheduling be given 48 hours notice of your already scheduled appointment. Any cancellation made after the 24 hour required cancellation period will be subject to a 50% charge of your service fee. Missed appointments with no courtesy call are subject to a charge in the full amount of the service. The salon offers an email and text reminder for your scheduled appointments.

*Please note:  When you receive your text/email reminder you are required to reply “Yes” to confirm.  However, if you are unable to make your scheduled appointment, we ask that you call the salon to cancel and reschedule for another date.

Late cancellations and missed appointments leave gaps in the stylist’s schedules that cannot be filled without timely notice. This 48 hour courtesy notification enables us to schedule other clients, and in turn, maintains availability of services for you and other salon guests.

A 50 % non-refundable/non-transferable deposit is required to book. The 50 % deposit is applied towards your service. Deposits can roll over once if rescheduled at that time. Thereafter, deposit is void and a new deposit will be required.

Due to the volume and flow of the stylists’ schedules, if you are expecting to be late to your appointment we would appreciate a courtesy call to the salon to let us know you are on your way. If by chance you are more than 15 minutes late arriving to your appointment we may ask you to reschedule due to the scheduling of other appointments.

At Off The Ivy Salon we try to be as prompt and efficient with our scheduling as possible, sometimes services require more time than expected, we will try to give a courtesy call to clients when stylists are running late, but in some cases we can not foresee the issue, please be aware that each guest has different needs and in some cases the stylist might be running late.  We will try to make your stay as comfortable as possible.

Off The Ivy Salon prides ourselves on doing a thorough consultation proper to each service to ensure 100% happiness. We realize that sometimes once you get home you may find something you'd like to adjust. please contact us within 7 days if you are dissatisfied with your hair and we will immediately meet with you to discuss further steps.

​

Off The Ivy Salon's return policy has the following criteria:

        1.  Recommended take-home product must have been purchased at Off The Ivy Salon during the initial appointment to ensure proper at-home care.

        2. Client must come into the salon to meet with same stylist for adjustments.

Our salon family is very important to us! That being said, we want all guests to be able to relax during their appointment. Because of our limited space, please use discretion when bringing your children and friends if they do not have an appointment.

​

If you must bring small children to your appointment, we require you bring another adult (not receiving a service) to accompany your child and that they remain in the reception area while not receiving services.

OTI gladly accepts cash, Visa, Mastercard, or Amex. Gratuity may not be added to your credit card and must be as cash or Venmo.

*Your Satisfaction and Salon Experience is important to us. 

The salon stylist will discuss the cost of your service before she begins the service. Payment for services is to be paid in full at the time of service. We appreciate your loyalty and business. We are committed to making your experience a beautiful experience! Thank you for allowing us to make your day.

If you have been sick in the last 48 hours, please contact your stylist as soon as possible to reschedule your appointment. We will do our best to get your appointment rescheduled in a timely manner. Please do not come to your appointment if you are sick, or if anyone in your household has the flu/lice. 

We LOVE our community and are happy to support as often as we can. We are happy to hear about any opportunities.